We offer a range of programmes and applications which are hosted at our EXPAN data centres and delivered remotely over the Internet.

As they are offered on a pay-as-you-use subscription model, you do not have to incur unnecessary setup and maintenance costs thus giving you more flexibility.

a) Hosted Contact Centre

Hosted Contact Centre is the next generation IP-based contact centre service that seamlessly integrates inbound and outbound voice applications with Internet applications including real-time chat, Web collaboration and e-mail.

This integration allows for unified capabilities, enabling a single agent to support multiple interactions simultaneously regardless of the communications channel the customer has chosen.

Hosted Contact Centre service can be customised to meet individual client's specific needs such as CTI integration and with other CRM applications.

b) eSurveillance

Be assured by round-the-clock digital video surveillance for your work area. eSurveillance is an IP-based video surveillance solution that allows you to keep watch of your office premises anytime anywhere through the Internet or your mobile phone. A cost effective alternative to the close-circuit TV (CCTV), eSurveillance is a complete hassle free real-time monitoring and recording solution.
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