 |
Premium SLG
Under Premium SLG, SingNet guarantees 100% Service Availability and an average round trip Network Latency not exceeding 300ms. In the event that a Customer experiences Service Unavailability or an average round trip delay of more than the aforesaid time, SingNet will issue a credit calculated on a pro-rated basis of the fixed monthly recurring charge as detailed herein. One (1) day of credit is calculated as one (1) day of a month. Premium SLG is applicable to SingNet Leased Line Access, SingNet ATM Access and SingNet MetroEthernet Access. Maximum rebate for the same month shall not exceed the monthly recurring charge. Premium SLG Metrics | Rebate Offered
(Proportional of Recurring
Monthly Charge) | Service Unavailability | Where the cumulative outage per Day is > 1hr | 1 day | | Where there are > 3 Daily Outages per Month | 1 month | Network Latency | Where the average Network Latency from Singapore to US Landing Point over a month > 300 ms | 1 day |
For enquiries, please contact your respective Account Managers or SingNet authorised Resellers.
|
