1. When will this service be provided? This feature has been introduced for all analogue Dial-up, since 1st Sep 97. For Personal ISDN Plans, this service is effective from from 1st April 1999.
2. Do I have to apply for it and how much does it cost? It's FREE! You don't have to pay for it. This is a value-added feature in any SingNet dial-up plans and Personal ISDN Plans and SingNet BroadBand Plans for consumers.
3. Can my free hours be carried for more than one month? NO. SingNet's TIMEBANK only allows you to carry forward for one month. e.g. If you have carried over 10 unused hours from last month and you do not utilise them this month, the 10 hours will not be carried over to next month.
4. What is the maximum that I can carry forward to the next month? The maximum is the monthly-entitled free hours for the plan you subscribed to e.g. If you are a Plan I 13 free hours every month, the maximum you can carry forward to the next month is 13 hours.
JAN
FEB
MAR
Entitled Free Hours (Plan I)
13
13
13
Used Hours
3
6
27
Unused Hours
10
7
0
Carried Over from previous month
0
10
13
Total Unused Hours
10
7
0
Eligible for carrying forward
10
13
0
Billable hours (in excess of free hours)
0
0
1
5. If I change my plan, will I lose any unused hours from previous month? No. The unused hours/value from your previous plan will be carried over to your new plan. However, if you have changed to an unlimited Plan or terminated your account, any unused hours/value will be forfeited and will not be retrievable.
6. If I change my userid, will I still get to carry over my unused hours/value from the previous userid? Yes
7. How can I check my carried forward unused value/hours? The online connection time query utility will take on a new interface to also reflect the carried forward unused value/hours. Visit it at http://userweb.singnet.com.sg/cgi-bin/Consumer_Main.pl - Select the access plan - Click “Connection Usage Utility” - Enter your User-Id and password - Click the “Submit” button.”
