Voice Messaging

A voicemail system that allows you to record important messages and call details for missed calls so you never lose any business opportunities.

Fax Messaging

Allows you to send, receive, view and forward faxes on your PCs and laptops. This effectively eliminates the need to print out documents for faxing or hassle of receiving printed copies of unimportant faxes. Fax messaging feature helps you to effectively save on your paper consumption for faxes within your office.

Unified Messaging

Delivers voice, email and fax messages into a single inbox, allowing you to manage and prioritise all messages at a glance, and respond to these messages in a medium that is most convenient.

Computer Technology Integration (CTI)

CTI - IP Phones can be integrated and synchronised with your PCs and laptops so that you can click on the contact listings on your email outlook to dial out to the recipients without manually dialing their telephone number.

Call Centre Solution

The call centre application provide intelligent in-bound call routing and report management capabilities. Skill-based routing ensures that callers are connected to the most skilled agent on the first try, enabling you to provide more effective customer service and improve customer satisfaction. You can also generate call reports to track call volumes, patterns etc to assess the operations efficiency and make decisions on staffing and skills deployment.

Interactive Voice Response (IVR)

Make use of pre-recorded prompts to automate the response for the routine customer inquiries and requests that come by phone. This allows your business to be accessible to customers 24 hours a day, 365 days a year while freeing up staff to perform key business functions.