|About BlackBerry Enterprise Solution|
|1.||What is BlackBerry Enterprise Solution?|
| ||BlackBerry is an ideal integrated data and voice management communication system that is secure and always-on, providing mobile professionals wireless connectivity available over 100 destinations worldwide GPRS network. This business tool also packs a wide range of enterprise applications, including corporate data, email, phone, web, SMS - from a single wireless handheld enabling instant connectivity.|
|2.||How is this different from SingTel MobileMail?|
While both solutions offer secured email/calendaring, the key differences are:
- Push Functionality - Unique to mobile emails that 'pushes' any incoming email to the BlackBerry handheld.
- Proprietary Devices - Uses the BlackBerry devices with its own interface. Easy for administration & troubleshoot as it is essentially one type of device. However, have a roadmap towards multiple devices such as mobile phones and integrated PDAs.
- Utilizes Triple DES / AES encryption for end-to-end encryption.
- Requires some configuration of firewall ports.
- Cost Effective - Typically less expensive to deploy due to low initial setup investment.
- Multiple Devices - Users can use their existing Microsoft PocketPC or Palm integrated PDAs such as XDAs and Treos.
- Utilizes Advance Encryption Standard (AES - a more advanced 'version' of Triple DES) for end-to-end encryption.
- Uses existing firewall ports.
|3.||What type of encryption does BlackBerry use?|
| ||BlackBerry uses the Triple Data Encryption Standard (DES) / Advanced Encryption Standard (AES), an advanced encryption standard which allows data to remain encrypted at all points between BlackBerry handheld and the BlackBerry Enterprise Server.|
|4.||Do I have to purchase another SIM to use this service?|
| ||No. You may subscribe for BlackBerry service as a value-added service (VAS) to your existing SIM card.|
| || |
|1.||How do I select the preferred overseas network manually on my BlackBerry wireless handheld whilst roaming?|
| ||The steps for selecting your preferred overseas network manually are:|
(a) Open the Options application and select Network.
(b) Select Scan for Networks and a list of available networks appears.
(c) Select a network and a menu appears.
(d) Click Select Network.
|2.||Can I use any other applications on my handheld while I am making a phone call.|
| ||You can still use the other handheld applications but you will not be able to send or receive your emails or browse webpages.|
|3.||Will I be able to have my handheld software upgraded by any other service providers?|
| ||No. The software contains the network identifier which is not applicable to the non-subscribers of that particular service provider. You are recommended to approach your own service provider for the upgrade.|
|4.||Where can I find the personal identification number (PIN) for my handheld?|
| ||You can find your PIN from the following locations on your handheld:|
(a) On the Home screen, go to Options > Status.
(b) On the sticker at the back of the handheld.
(c) Under the battery cover.
| || |
|1.||Can I use the service while roaming?|
| ||Yes. This service is supported by SingTel's GPRS network which provides coverage in more than 100 destinations worldwide. |
|2.||Do I have to register for auto roaming to use the service to access my emails while overseas? |
| ||Yes. You will be required to subscribe for auto roaming service before you leave the country in order to access your emails while overseas. |
|3.||Will I be charged for using my BlackBerry to access emails while roaming overseas? |
| ||Yes. There will roaming data charges applicable and the rates are subject to the destination and network that you roam to. For more information on the charges, please visit www.singtel.ideas.com.sg. |
|4.||Can I use my BlackBerry to access emails when I roam to Japan and Korea?|
| ||No. BlackBerry is currently not supported in Japan and Korea.|
|5.||How do I sign up for BlackBerry Enterprise Solution?|
For corporate customers, please contact your SingTel Account Manager to sign up.
For service subscription, please call 1626 or visit SingTel Hello Orchard or Comcentre today.
|6.||Will I be charged for internet surfing?|
| ||If you surf the internet through the BlackBerry Browser, data usage will be deducted from the BlackBerry bundled according to the Blackberry plan subscription. GPRS charges will be applicable if you access the Internet through other Access Points e.g. Internet Browser. For GPRS charges, please refer to the T&C for excess data charges. |
|7.||Can I use BlackBerry when I am on 3G?|
| ||3G customers can use the BlackBerry 7100g, BlackBerry 7290 and BlackBerry 8700g.|
|8.||Can I upgrade my current SIM to a SIM1000 and use it with my BlackBerry? |
| ||Yes, you can but your maximum contacts stored will remain at 250. |
|9.||Can I change my current SIM to a 3G TwinCard and use it with my BlackBerry? |
| ||Yes, you can. Only 1 device will be active at a time. |
|10.||If I have a Multi-SIM, which SIM card will have the BlackBerry Service enabled?|
| ||You should use the SIM Card with the lowest IMSI for your BlackBerry device. |