SingTel
FaxPlus Connect

Unlimiting your business is easy when you've got an efficient faxing technology. One which frees you from tedious faxing task to multiple destinations, while at the same time cutting your international faxing costs.



SingTel FaxPlus Connect FAQ

How do I set up a FaxPlus Connect account?

What costs will be incurred?

If I do not have a fax machine can I still send faxes through my PC?

How is the duration required for faxing calculated?

How long must I wait for the account to be ready?

When I use Email2Fax or Web2Fax, what is the size limit of the document that I can attach for faxing out?

What is the size of the InBox?

How long are the documents kept in the InBox?

What does a sender gets when the InBox is full?

How do we view the documents in the InBox?

What graphic viewer software is available in the market for viewing fax documents?

Can I select my InBox number?

Can I forward the fax document received to a fax machine or to someone else email account?

What is Internet Faxing ?

Why is it better?

How do I save money ?

Can anyone in my company have fax at their desktop?

Can I send and view faxes if I'm travelling and using someone else's computer?

Can I forward a fax in my Inbox to someone else?

The Internet is free, how come I have to pay to send faxes?


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SingTel FaxPlus Connect FAQ

How do I set up a FaxPlus Connect account?
Simply call up our helpdesk at 1800-8383555 for an application form. You can also apply online using the online application form.

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What costs are associated with getting and maintaining a fax account?
The prices and rates are available at
http://www.singtel.com/faxplus.

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If I do not have a fax machine can I still send faxes through my PC?
Yes, first establish a fax account with FaxPlus Connect. With the account you can send faxes / or receive faxes (via Inbox which is an optional feature) directly through the Web homepage or via email e.g. To send via email , type
6567333036@ipfax.faxp.com at the "TO" Field of your email client , where 6567333036 is the fax number.

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How is the duration required for faxing calculated?
The chargeable time of faxing starts only after our port server is connected to the recipient's fax machine.

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How long must I wait for the account to be ready?
Accounts are normally activated within 4 working days.

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When I use Email2Fax or Web2Fax, what is the size limit of the document that I can attach for faxing out?
The size limit of the attachment is 3 megabytes.

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FAQ - Inbox

What is the size of the InBox?
The current InBox capacity is 10 Megabytes, which is about 350 A4 pages based on an average of 30 Kbytes per A4 page.

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How long are the documents kept in the InBox?
Each document is kept in the Inbox for 3 days. The system will automatically delete the fax documents on the 4th day.  However, as all faxes received are also forwarded to the owner's Inbox email account, the faxes can still be retrieved from the email account.

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What does a sender gets when the InBox is full?
The Inbox owner will receive an email notification when his inbox is full. The sender will not be able to send the fax to the Inbox.

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How do we view the documents in the InBox?
Users can use FaxPlus Connect Web Kiosk or direct the fax to an email client and view it using any imaging software.

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What graphic viewer software is available in the market for viewing fax documents?
Netscape 4.05 or Microsoft Internet Explorer 4.01 (or later versions).

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Can I select my InBox number?
No, currently SingTel assigns the number and we do not have any arrangement with "Golden Numbers" for selection.

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Can I forward the fax document received to a fax machine or to someone else email account?
Yes, you can do that by inputting the fax number or email account that you want the fax to be forwarded to in your personalised web page that you can logon to.

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Internet Faxing - General FAQs not related to features provided.

What is internet Faxing?
Internet Faxing allows you to use your dial-up or LAN connection to the Internet to send faxes.

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Why is it better?
A good laser fax machine can cost $700, plus paper, plus cartridges at $100 each, and the cost of a phone line ($20 per month).  FaxPlus Connect allows you to fax from your email client.  You only pay traffic charges, eliminating all maintenance cost of fax machines, DEL, paper etc.

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How do I save money?
Don't run out and buy a fax machine and phone line.  Use our FaxPlus Connect Service. Apply for an account and start faxing. If your computer is on a LAN you do not need a LAN fax server or a send/receive modem. Use your Ethernet card and your company's Internet connection.

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Can anyone in my company have fax at their desktop?
Yes, individuals can set up their own accounts by registering each user with FaxPlus Connect.

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Can I send and view faxes if I'm travelling and using someone else's computer?
Yes. If you have an Internet connection and browser you're ready. Web2Fax allows you to fill a form/type a fax and send it using only a browser (you don't need the client software).

To receive faxes, just check your InBox like you were checking for email messages from FaxPlus Connect homepage.

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Can I forward a fax in my InBox to someone else?
Yes.

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The Internet is free, how come I have to pay to send faxes?
Internet fax is a value-added service, like web-site hosting. When you send a traditional fax, you pay the Telephone Company to deliver it. When you send a Internet fax, you pay a small amount to defray the cost of a local phone call, and to fund the equipment investment and operating costs. And still, it's cheaper, more convenient, and more powerful than traditional faxing.

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FaxPlus 012
FaxPlus Connect