Frequently Asked Question v019
Q1: Do I need to register to use v019?
Yes, you need to register to use v019 if you do not have a SingTel IDD facility, please click here to apply for it. Registration is absolutely free.
Q2: Do I have to pay for any subscription or registration fee for v019 service?
There is no subscription or registration fee. You will only be billed for successful calls made.
Q3: How are v019 calls charged?
v019 calls are charged in 1 minute blocks and you will only be charged when your call is connected. Hence, you will not be charged for the waiting time.
Q4: How do I make an international call on my phone line using v019 service?
You can access v019 service from your residential phone lines by dialing:
Q5: Can v019 be used on every phone line?
v019 can be accessed from any SingTel fixed lines and SingTel Mobile lines if it has SingTel IDD facility activated on the phone line. For non-SingTel IDD customers, you can click here to apply for SingTel IDD facility. Application is free as there is no registration fee.
Q6: Can I use the v019 service from SingTel payphones?
v019 is available from selected SingTel payphones. Customers who make international calls from SingTel payphones can still enjoy low international calling rates offered by v019. For more information, please click here.
Q7: I am not a SingTel customer. Can I use the v019 service? How will I be billed for using v019 service?
Yes, you can use v019 service by registering for SingTel IDD facility. To register on line, please click here. SingTel will bill you directly for the usage of any v019 service.
To use v019 service from your fixed or mobile phone, just dial :
Q8: My company uses a PABX that allows IDD 001 calls only on certain lines. Can I use v019 service?
You will need to get your PABX vendor to re-programme your equipment to allow "019" access in addition to "001" access before you can use v019 service.
Q9: Is there any Call Duration Advice for v019 service?
No, there is no Call Duration Advice for v019 service.
Q10: How do I prevent unauthorized v019 access?
If you are a SingTel’s fixed line subscriber, all you need to do is to apply for a Phone lock facility on your phone line.
Q11: Does my existing Phonelock service for IDD 001 locks v019?
Yes, the existing Phonelock service will also lock v019 service.
Q12: How do I apply for v019 service?
v019 service is available to customers with SingTel IDD facility on their phone lines.
To apply for a SingTel IDD/Phonelock facility on your telephone line, simply call 1609 during office hours if you are a residential customer or 1606 if you are a business customer. You can also apply for the facility at any Post Office, Singapore Telecom Service Outlet or click here for on-line application.
Q13: What is the number to call if I have problems with v019 service?
Please call our 24-hour Fault Reporting Line at 1608, or email us at email@example.com.
Q14: How can I find out more about the promotional rates?
You can view our promotional rates in the Rates tab, just click here to advance to Rates.