1. If I don't have to pay for equipment cost, maintenance cost, etc., how is my subscription of SingTel PhoneNet being charged then?
Charges of SingTel PhoneNet is based on monthly subscriptions. Charges are dependent on the number of lines and/or the number of features that you apply for . In short, you will only need to pay for what you require or ask for.

2. Do I need an individual line for every extension that I have? Isn't that expensive?
PhoneNet is a virtual PABX. If you need only 20 extensions, we will provide you with a network of 20 SingTel PhoneNet lines. If you need to increase the number of lines over time we can do like-wise. The difference is, you don't have to worry about maintenance cost, equipment cost or cost in relation to updating the system nor opportunity cost in equipment breakdown.

3. Do I have to pay for additional features to the system?
SingTel PhoneNet is a personalised service. You need only to select the features that you require and pay for what you need. Essential features that most users need have already been packaged for you at the point of your application at no extra cost. Optional features are "extras" with minimal cost attached to it.

4. Do I have to pay each time I change my configuration or needs?
Most of the features that you need to change frequently are user programmable and you need not come down to SingTel personally to ask for these changes. If you subscribe to the features during application stage (Optional features-line rental), you need not pay a registration fee. For future additional features, an administration fee will be incurred followed by a nominal monthly rental charge.

5. How reliable is SingTel PhoneNet?
As there is no hardware system in your premises, you will not have any worries of system failures. The only possible fault that SingTel PhoneNet customers may encounter is line fault. Quality of the lines is as reliable as your phone lines at home. 

6. What will happen if there is failure at the exchange?
We have a team of experienced engineers who take great care of the telephone exchange equipment at the exchanges. We also maintain spare equipment capacity at the exchange for redundancy backup. In case of equipment failure, customers' lines can be connected to the unaffected equipment immediately. All exchanges are also backed by generators, thus the exchanges will still be functional even if a power failure occurs.

7. What is your response time when the system is down?
We have a 24-hour hotline and depending on the nature of the fault, the time frame is typically 24 hours.

8. What is the lead-time required if I need a new line or feature?
Typically, we need at least 5 working days for new lines and 3 working days to activate a new feature. The lead-time is dependent on the number of lines and features applied for.

9. Can the operator put through urgent calls to a busy extension?
Yes, if the operator's line has the executive override feature which allows him/her to interrupt the busy extension if there are any urgent calls waiting.

10. What are the benefits vis-a-vis private PABX or KTS ?
Following are some of the main benefits compared to private PABX or KTS :

Easy Access :- Each line is dedicated to a user for connecting to telephone network with no congestion.

Flexibility :- Provides easy capacity planning and network expansion.

Effectiveness :- Multi-location allows full integrated telephone network for easy management.

Cost Management :- Low start-up cost with subscription charges on number of line as and when needed. There are no costs associated to floor area for installing of the system and thereafter system replacement.

Ease of Mind :-SingTel operates and maintain the complete office phone system

11. How can I apply for SingTel PhoneNet?
Simply fill in the application form and the attribute form (to choose your desired features) and fax it to us at 6737 7822. Alternatively, you may wish to ask for more information from our Customer Service Officers at 1688 and/or 1606.