With Web Access international Toll-free Traffic (WATT), your company ITFS information is just a click away.....

WATT is an Online Business tool that provides ITFS subscribers üprivate access to vital information of their ITFS traffic. You are able to view or download ITFS traffic information on a call-by-call basis or in a summarized form.

Information available in WATT                                                 

WATT provides you with following information:
1.Originating/terminating countries
2.Call answer date/time
3. Call end date/time
4. Duration and status of each call based on conversational minutes of all International toll-free lines.

 WATT offers you a host of benefits:

1. Convenience - ITFS traffic information is accessible 24 hours a day, 7 days a week.  All you need to do is to login to our website at http://www.singtel.com/itfs.
2. Better management of resources - Plan and manage agent staffing requirements using WATT. You can allocate your resources efficiently to cater for fluctuations of call volumes.
3. Improve customer satisfaction - With appropriate call agent allocation, you can reduce long hold times and therefore minimising lost callers. This ensures that business opportunities are never missed.
4. Minimise abuse - WATT provides you with some indication of possible abuse of the service by spotting unusual call patterns.

Click Here for WATT Application Form
Click Here for WATT Terms & Conditions
Click Here for Frequently Asked Questions
Click Here for User Guide